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Tuesday, 30 October 2012

Earth calling BT - is anyone there?

BT have made me smile this week - or not so much  smile as laugh out loud!  I reported my mum's landline in Lancashire as faulty the other day, from my mobile phone. The automated voice said: Press 1 if you are unable to make or receive calls. So I did. Then came: Is the faulty line the number you are calling from? Er, well, no actually- it's faulty. After a few more questions I was asked if I would like to receive text messages on the progress of the fault.  Yes please. True to their word, BT sent me texts, a blow by blow account of the fault's resolution.

Which brings me to my point: maybe they should think about re-investing in mobile phone technology? Or better still, get a fleet of carrier pigeons.


clo said...

That's nearly as good as the Student Loan Company: "For security purposes please could I have your secret answer?" they asked. "Yes of course - what's the secret question?" I replied. Their response was - "I don't know that - it's a secret!!!"

Guernsey Girl said...

Perhaps we should put them in touch - BT and the Student Loan company? They'd be talking for hours...!

clo said...

Not if BT didn't know their secret answer!

Haddock said...

Carrier pigeons would be a good idea.

Guernsey Girl said...

Good to hear from you, Haddock. Love the name, by the way!