Earth calling BT - is anyone there?

BT have made me smile this week - or not so much  smile as laugh out loud!  I reported my mum's landline in Lancashire as faulty the other day, from my mobile phone. The automated voice said: Press 1 if you are unable to make or receive calls. So I did. Then came: Is the faulty line the number you are calling from? Er, well, no actually- it's faulty. After a few more questions I was asked if I would like to receive text messages on the progress of the fault.  Yes please. True to their word, BT sent me texts, a blow by blow account of the fault's resolution.

Which brings me to my point: maybe they should think about re-investing in mobile phone technology? Or better still, get a fleet of carrier pigeons.